Sierra Trading Post

I have been a loyal customer of Sierra Trading Post since 2006, spending thousands of dollars on their products. I rarely have to return items because I know my sizes well, and most of the time, the fit is perfect for me.

However, my recent purchase of hiking pants and shoes was a complete disaster. Despite my weight remaining the same, neither the shoes nor the pants fit me at all. I requested a return, sent the items back with the provided label, only to discover that I never received a refund. The lack of concern for my loyalty and the years I have spent with them is appalling.

I asked for credit to use on future purchases, but they refused to provide one. The customer service was unhelpful, with no option to escalate my complaint to a higher-ranking representative.

The whole experience was cold and rude. I will be taking my business elsewhere, and I strongly advise others to do the same.

Sierra Trading Post at Easton in Columbus, Ohio has the worst management I have ever seen in person, in a retail store. As a person who worked MANY years in retail and food service I can quite assuredly say this is NOT how you handle a customers return.

I will NEVER EVER spend another dime in this store or any others affiliated with it.

I spent $300 two days ago and went today to return 3 Items that totaled $57.a pair of shorts, pair of pants and a dress, due to sizing. I had my receipt, they took the shorts and dress and scanned them - no issuesthen the cashier couldnt find the pants, so he called another associate for the pants, she couldnt find them either, so they called the manager.and he could not find them on the receipt. He asked if I had another receipt and I said no, I purchased them all at the same time. I suggested maybe they rung up another item twice?

He scoffed.

I was on my lunch break so I said its ok, just give me the pants and receipt and Ill deal with it later, Im on lunch. The manager then refused to give me the pants back and stated LOUDLY in front of the cashiers, a vendor, and the other customers, YOU DIDNT PAY FOR THE PANTS, SO YOU CANT HAVE THEM. Insinuating that I STOLE the $16 pair of pants and then tried to return them after spending $300!

Everyone within earshot was staring at me like I was DJT and just grabbed someone by the lady parts!!

I was so humiliated I just got my return receipt and left in tears.

When I got back to the office I was STILL so upset that my co-worker called and made a corporate complaint.

Bye TJMAXX, bye Homegoods, bye Marshalls.

I ordered some items off the internet to be picked up in store. I live over 20 miles away.

I made it to the store by 9:15 and the doors were locked and closed for the night. 15 minutes early. Needless to say I never got my order and had to make the 30 minute trip home just to have to make the trip again when I can find the time. I wasted over an hour of my time and now have to spend over another hour again to hopefully not be turned away due to your store manager deciding to close down more than 15 minutes early.

How is this acceptable that he can decide to close the entire store down early and inconvenience paying customers because he is too anxious to stick out his entire shift for his own selfish reasons. This is *** and I want to be compensated somehow for this. I am a frequent customer but am never shopping at your store again because of this. I hope it was worth it to you.

I am also leaving every bad review I can possible and telling my Facebook friend list of over 10,000 friends of your horrible service practices and let them know to never purchase or shop at any one of your stores or sister stores as well.

It won't be a huge loss for you but it will definitely taint your companies name and result in profit loss and cause word of mouth negativity which is the best form of advertisement. Get ready for the slew of bad reviews.

First, my name is Joe.

Second, your help is worthless at this point.

Third, I will add your response to my blog to illustrate Sierra ineptitude.

On Oct 28, 2019, at 4:45 PM, Becky wrote:

Hello Chris,

Thank you for contacting Sierra Customer Service! We apologize for the delay in responding to you Email.

We would be happy to help!

As requested, we have processed your request to discontinue your subscription to our emails. It may take up to seven days for the emails to stop completely. Our sincere apologies for any inconvenience regarding this. Protecting and respecting your privacy is of the utmost importance to us.

Your email address will now only be used for order/shipment confirmations. If you have another email address that is also receiving the email promotions, please let us know as we would be happy to unsubscribe that address as well.

Please have a wonderful rest of your day! If you have any other questions or concerns, please don't hesitate to contact us. We are always

Copyright 1986-**** Sierra, Inc., 5025 Campstool Road, Cheyenne, WYPM

> To: customerservice@***.com

>

> Customer service failure three times.

>

> Please remove my email from further emails

>

> I ordered this on 10/16.

> They didn’t apply the 25% discount.

> I called, they credited the account the discount.

> I called today and was told the order had been canceled as the delivery address was also used as the billing address.

I asked them to reinstate the order. They informed me some of the items were now out of stock and I would have to redo the order myself. That is what my blog will reflect.

Customer service failure x3.

>

> Shopping now at REI. They will happily fullfill this order.

>

> Remove my email from you database.