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I ordered a pair of convertible pants for an upcoming trip. My card was charged and 8 days later I received the wrong pants. They are now sold out of the pants I did order and I dont have time to order another pair and now I'm expected to package their mistake up for...
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1.9
#1090517
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The online shopping "basket" was not allowing me to input their free-shipping code, so I called. The man who answered (of course I can't remember the name) was short, patronizing, sarcastic and impatient. When I said to him, "You seem really frustrated. Please don't be...
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2.7
I didn't like
  • Customer service is a joke will not shop again
#1063783
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So, about a year ago I purchased these shoes and only wore them once for a 3 mile run. After running I felt they were not comfortable at all for my feet. I decided to return them, but somehow after using these shoes for first time I put them in my suitcase and taught...
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1.0
Product
#855433
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I've been a Sierra Trading post customer for many years. I recently made an online purchase of a small men's Marmot Precip Rain jacket. when the package arrived it contained a size medium. When I contacted Sierra to exchange for the correct size jacket they wanted...
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3.2
#825682
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this company seems to have a huge amount of manufacturer seconds in the items they sell. whenever i must return an item due to an actual manufacturer defect, i (the customer) should not have to pay for the original shipping cost of $13.95 for an item that never should...
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#796485
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Over the years I have spent thousands of dollars at Sierra Trading Post and found their customer service quality excellent - until the last couple of years. It's gotten progressively worse. The latest - two weeks after placing an order they email and tell me they need...
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1.0
Woolloongabba, Queensland
I liked
  • Before it was bought out by a souless cooperation
I didn't like
  • Being treated like dirt
#662416
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I bought a fisherman knit sweater for my husband from Sierra Trading Post. This sweater, label "Peregrine" if I recall correctly, had cleaning instructions for the new, smart wool. I followed the cleaning directions on the sweater to the letter, but the sweater...
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#429329
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I placed an order on may 31 indicating explicitaly that it should be delivered to an address different from the billing one. 2 days later sierratradingpost emailme saying that the order was delayed because booth addresses were different... I explained them again why...
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Newton Lower Falls, Massachusetts
#415709
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My mother in law who lives in Greeley, Colorado was scheduled to have an extremely high risk open heart surgery on October 6, 2011. She is a wonderful mom and grandmother and deserves every bit of comfort she can get before this scary proceedure. She had mentioned that...
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Sierra Trading Post
Sierra Trading Post

We’re sorry for your bad experience, Aebfaith. It’s not how we like to introduce ourselves to first-time customers. Please know that our customer service leadership team r...

Anonymous
mel

Yes, I agree with the poster. STP service sucks!! I called a few times because I was unsure of sizing and nobody could give me any stats. I then would have to order multip...

#266390
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Sierra Trading Post - Killdeer Illinois Store is TERRIBLE

Sierra Trading Post
#1043747
Don't waste your time checking out the store in Killdeer Illinois! The staff and the selection is terrible, and the prices are higher than online for some items. I attended the grand opening and it was a terrible experience!
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Beanie Review

Sierra Trading Post
#773943
2.0
Details
I bought a beanie from sierra for my wife with 13$ i returned right away because was to big ,the package came with return receipt and THE REFUND ME BACK 1$ wich is hilarious because instead 1$ il keep the item as a free gift to someone not to walk to post office and send it back
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