Sierra Trading Post
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Sierra Trading Post Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sierra Trading Post has 2.2 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Before it was bought out by a souless cooperation.
Cons: See my comments, Could care less about their customers, Customer service.Recent recommendations regarding this business are as follows: "DO NOT SHOP HERE", "Do not shop here. Do not expect refunds.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sierra Trading Post has 2.2 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Before it was bought out by a souless cooperation.
Cons: See my comments, Could care less about their customers, Customer service.Recent recommendations regarding this business are as follows: "DO NOT SHOP HERE", "Do not shop here. Do not expect refunds.".
Most users ask Sierra Trading Post for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Top Sierra Trading Post Reviews
"Excellent Online Company"
Excellent company to shop for online merchandise. Friendly, knowledgeable customer service employees. Do hope this fine company will continue to be my home...
"The slowest delivery of any seller"
Placed order on 01/06/2020. The delivery date is 01/18/2020. Item was in stockd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cottonwood Heights, Utah
Irate customer
I ordered some items off the internet to be picked up in store. I live over 20 miles away.
I made it to the store by 9:15 and the doors were locked and closed for the night. 15 minutes early. Needless to say I never got my order and had to make the 30 minute trip home just to have to make the trip again when I can find the time. I wasted over an hour of my time and now have to spend over another hour again to hopefully not be turned away due to your store manager deciding to close down more than 15 minutes early.
How is this acceptable that he can decide to close the entire store down early and inconvenience paying customers because he is too anxious to stick out his entire shift for his own selfish reasons. This is *** and I want to be compensated somehow for this. I am a frequent customer but am never shopping at your store again because of this. I hope it was worth it to you.
I am also leaving every bad review I can possible and telling my Facebook friend list of over 10,000 friends of your horrible service practices and let them know to never purchase or shop at any one of your stores or sister stores as well.
It won't be a huge loss for you but it will definitely taint your companies name and result in profit loss and cause word of mouth negativity which is the best form of advertisement. Get ready for the slew of bad reviews.
Preferred solution: Compensation of time somehow
User's recommendation: DO NOT SHOP HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Jordan, Utah
Was given a gift card for a return
User's recommendation: Do not shop here... Do not expect refunds.
Philadelphia, Pennsylvania
Missing package
Did not receive my package
Preferred solution: Deliver product or service ordered
Excellent Online Company
- See my comments
Preferred solution: For my records, need to know dollar amount of gift cards &
Midvale, Utah
Trying to figure out my order that’s sitting in the store for pickup
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The slowest delivery of any seller
- Prices
- Slowest delivery ever
Preferred solution: Deliver product or service ordered
Springfield, Oregon
N/A n/a n/a
Three customer service failure on one order
First, my name is Joe.
Second, your help is worthless at this point.
Third, I will add your response to my blog to illustrate Sierra ineptitude.
On Oct 28, 2019, at 4:45 PM, Becky wrote:
Hello Chris,
Thank you for contacting Sierra Customer Service! We apologize for the delay in responding to you Email.
We would be happy to help!
As requested, we have processed your request to discontinue your subscription to our emails. It may take up to seven days for the emails to stop completely. Our sincere apologies for any inconvenience regarding this. Protecting and respecting your privacy is of the utmost importance to us.
Your email address will now only be used for order/shipment confirmations. If you have another email address that is also receiving the email promotions, please let us know as we would be happy to unsubscribe that address as well.
Please have a wonderful rest of your day! If you have any other questions or concerns, please don't hesitate to contact us. We are always
Copyright 1986-**** Sierra, Inc., 5025 Campstool Road, Cheyenne, WYPM
> To: customerservice@***.com
>
> Customer service failure three times.
>
> Please remove my email from further emails
>
> I ordered this on 10/16.
> They didn’t apply the 25% discount.
> I called, they credited the account the discount.
> I called today and was told the order had been canceled as the delivery address was also used as the billing address.
I asked them to reinstate the order. They informed me some of the items were now out of stock and I would have to redo the order myself. That is what my blog will reflect.
Customer service failure x3.
>
> Shopping now at REI. They will happily fullfill this order.
>
> Remove my email from you database.
- See my comments
Preferred solution: Deliver product or service ordered
Receipt
You emailed me that my items were still in the bag
Preferred solution: Deliver product or service ordered
Randolph, New Jersey
Terrible customer service don't expect to get your order on time and complete no customer service at all!!!
- Prices
- Customer service
- Non existing customer service
- Could care less about their customers
Preferred solution: Price reduction
East Hanover, New Jersey
Track my order
East Hanover, New Jersey
Email confirmation response.
Mount Laurel, New Jersey
Free ship SCAM continues on to date!
Scam, beware
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